Choose the player and setup guide for your device. App compatibility depends on the operating system, model and app version.
Fire TV and Android TV setup
Existing download references
The previous service instructions list the Sky Glass branded Android player at https://bit.ly/fastxc (Downloader code 804338) and a Fast player alternative at https://bit.ly/4e4n6z1 (code 132933). These references have not been independently verified for current version, publisher or compatibility. Ask support which player is current for your device before downloading.
Before changing players
Confirm your supported device, server choice and player credentials with support. Keep your current working setup until the alternative is confirmed. Player credentials may differ from your customer-area login.
More help
Choose another device setup guide, open your customer area or contact support. Include your device model and exact error message; never post your password.
