Set up the service player on a compatible Android TV or Google TV device. Confirm the operating system in your device settings; the TV brand alone is not enough to establish compatibility.
Check compatibility first
Send support your exact model and operating-system version if you are unsure. Do not use Android APK instructions for a Samsung Tizen TV, LG webOS TV or Apple TV.
Install the recommended player
- Ask support to confirm the app and current download for your device.
- If Downloader is available in your device app store, install the correct app from that store.
- Open Downloader and enter the confirmed download address. The existing service reference is the Sky Glass branded Android player, code 804338; confirm it is still current before use.
- Review any installation prompt and allow only the trusted app source you intend to use.
- Install and open the player, then enter the subscription player credentials from your activation message.
Troubleshoot installation or sign-in
Check storage, the internet connection and the app version. If the player cannot be installed, send support the model, operating system and error message. If sign-in fails, confirm that you are using player credentials rather than the billing password.
More help
Choose another device setup guide, open your customer area or contact support. Include your device model and exact error message; never post your password.
